Customer Service
At Saddle Crafts, we are committed to providing world-class shipping services to all our customers. Our shipping process includes thorough inspection, quality checks, and quality packing. Because our products are lovingly handcrafted to ensure perfection, please anticipate longer shipping and delivery times.
We have partnered with leading courier and logistics services, including:
All orders are typically delivered within 7–10 business days.
Customized orders may take up to 10–12 business days due to their handcrafted nature. Each piece is a masterpiece made by our skilled team, and we prioritize meeting your expectations.
Expect a delivery timeline of 15–20 business days when shipping internationally.
Delivery Delays & Customs Procedures: Please note that delivery times may vary depending on your country's customs regulations. Some countries have more stringent customs processes, which could result in slight delays. Rest assured, we will provide you with tracking details so you can stay informed about your order's progress.
Import/Customs Duty: Any customs duties or import taxes are the responsibility of the buyer. However, we strive to minimize the chances of additional charges. In most cases, our customers do not incur extra fees. If any customs fee is applied, it is typically minimal.
If you have not received your order within the expected timeframe, please contact our customer care team. We are here to assist you with any issues regarding your order.
