FAQ

No, you can always choose Guest Checkout and place the order.

We accept Wallets, UPI, PayPal, Credit Card, Debit Card, and Net Banking.

We deliver across the globe. Please note that some areas may be excluded from delivery. You will be notified about this during checkout.

You may choose to have your order delivered to your home or an alternative address. During checkout, you can change the delivery address and/or add a new one.

Your order will be delivered within 7–10 business days anywhere within India. Additional business days may be required for delivery during peak selling periods.

The shipping time varies depending on the location and mode of transport, as well as the product weight.

Your order will be delivered within 15–20 business days for international clients. Additional business days may be required for delivery during peak selling periods.

The shipping time varies depending on the location and mode of transport, as well as the product weight.

You can contact our Customer Support team or email us at info@saddlecrafts.com.

If you are not satisfied with our product, you can return it by contacting our Customer Support team or by filling out the return request form.

Please refer to our Return & Cancellation Policy for complete details.

Once your order is placed, you will be assigned an Order ID to your email address and mobile number.

You can check your order status by clicking on the order status icon at the bottom-left corner of the home page and entering your Order ID.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit. There may also be an issue either on our end or your bank's end, or a machine error may have occurred.

If you experience any problems, you can contact our Customer Support team.

Sometimes, our payment gateway may also be busy. You may try again after some time.

You can cancel your order after placing it. The refund amount will be credited within 3 business days.

Please contact our Customer Support team or email us at info@saddlecrafts.com for further assistance and keep your order number available.

Please refer to our Cancellation Policy for complete details.

Yes, you can change the shipping address by contacting our Customer Support team.

However, you cannot change the shipping address once your order has been dispatched.

If you receive a damaged product, please contact our Customer Support team within 24 hours of receiving your shipment.

Please have your order number available and share pictures of the damaged product with our Customer Support team.

We will process the replacement/refund after investigating the pictures and the issue.

If you are not happy with your purchase, you can return the product within 7 days of receiving the product, subject to our return policy.

To be eligible for a return, the product must be unused and in the same condition in which you received it.

Once your return is received and inspected, and if it is approved, your refund will be processed according to our Return & Cancellation Policy.

You can contact our Customer Support team for assistance regarding your order.

Yes, Saddle Crafts Gift Certificates can be shared with you by email.

Every cushion is made of chemicals and has a specific life and density. These chemical-based foams or cushions lose their density over a period of time.

The more a cushion is exposed to air, dust, and water, the shorter its life. Motorcycle seats generally have a shorter life compared to car seats because they are exposed to harsher outdoor conditions.

Different types of chemicals are used to provide different densities to cushions, including Open Cell Foam and Closed Cell Foam.

Direct sunlight, air pollution, dust, and water are common reasons for a cushion to lose its density faster.

We recommend maintaining your seat properly by removing dust whenever possible and using a rain cover for the seat or covering the entire motorcycle with a bike cover when it is not in use.

Go to My Account → Register.

Enter your email address to register. An email will be sent to your registered email address.

Click on "Go to your account" and log in using the credentials provided in the email.

You can change or edit the shipping address for your order. We will deliver to the location you provide.

However, please note that you can only save one address at a time in our system.

If you are unable to find a product or brand that you are looking for, please contact us at info@saddlecrafts.com, and we will make our best efforts to bring it for you.

GST is included in the selling price shown on the portal. There are no additional charges or taxes added by us to your order.

A product is considered customized when any add-ons are included. This includes modifications or enhancements that are not part of the standard offering.

Additionally, all seats automatically fall under the customized category, as they may be tailored to meet individual preferences and needs.

Custom seats offer personalization, comfort, and a tailored fit for your specific motorcycle model and body size, enhancing your riding experience and overall enjoyment.

Custom seats can be designed with your comfort in mind, providing better lumbar support and reducing fatigue during extended rides.

Yes, we specialize in creating custom seats tailored to your preferences and bike specifications.

We offer a range of add-ons, including Gel Pads and Rubber Foams.

Absolutely! We craft each seat based on the height and weight of the rider.

Each seat is then tested before shipping, ensuring comfort and safety while riding.

Once the order is placed, changes can be made within a specific timeframe.

Please reach out to our Customer Support team within 24 hours for more details.

Yes, you can personalize your seat with a logo or text.

Please provide your design specifications when placing your order.